Monday, June 12, 2017

A bad experience with Grab promotion

I have a bad experience with JustGrab. Last week, they offered a promotion to deduct $6 for several trips if I topped up $50 into my account. I accepted the offer.

I had to visit the National Eye Center. I book JustGrab for a fare of $14. After the discount, I thought that I had to pay only $8. I told the driver to avoid ERP as I knew that it would be costly.

On arrival, my fare was $21. The driver had to pass through 2 ERP gantries, which added $7 to the fare. Grab said that the discount did not apply as I should have topped up on 10 and 11 June, and I had topped up 1 day earlier. (I was not aware of this restriction).

If it were not for this promotion, I would have taken public transport to the clinic. My fare would be less than $1.

This Grab promotion turned out to be a disaster for me. The ride was not enjoyable as the driver was unhappy that he had to drive in heavy traffic to avoid the ERP at CTE.

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