Do you know your motor insurance coverage?

This is an actual case.

Mr. X’s car was hit by a lorry which was reversing from a space in a parking lot. The lorry driver was careless. Mr. X reported the damage to his insurer. The insurer advised him to visit a workshop to make a third party claim.

The workshop contacted the insurer of the other lorry.  After some time, the workshop told Mr. X that the other party was only willing to accept 50% liability for the accident. Mr. X was furious, as he felt strongly that the lorry driver was 100% at fault.

Mr. X wanted to file a complaint with FIDREC, as the assessment was unfair.  

If you were Mr. X, what would you do?

Find out the answer here.