Sunday, May 13, 2012

SGX Academy

I registered with SGX Academy to take an online course .They have a complicated registration procedure. See this e-mail.


Dear Kin Lian Tan,
Welcome to SGX e-Learning System.
You have successfully registered on SGX e-Learning Application and an Account has been created for you. You can login into the application using following information:
Please use the password sent to you via SMS on your following handphone number:
Hand-phone Number: 65-81685845
The password typically contains 10 characters and ends with a special character. Examples of special character are ~,!, @ and ^.
If you are unable to login to system or have not received your password within 3 hours of your registration, please feel free to contact us at: support@knowledgeplatform.com
Regards,
SGX elearning System Administrator


My reply to SGX
I am not able to login because my mobile phone is being charged and I am not able to retrieve the password sent by SMS. After it is charged, the 3 hours will probably expire.

Why do you have to make it so complicated for the public? This is the password for an online course. It is not the password for transfer of money. It is quite frustrating to go to so much complication and trouble.

Complicated password
I finally managed to login. I am asked to change a password to this complicated structure. This is the type of password that has to be written down on a piece of paper, because it cannot be remembered. It is quite ridiculous.

Password must not be derived from words that are:
  1. commonly used or found in the dictionary; or
  2. associated with a user's likes and interests known to his or her colleagues or friends.
Passwords must contain at least three of the following criteria:
  1. one alphabetic character in small letter;
  2. one alphabetic character in capital letter;
  3. one numeric character; or
  4. one special character
  5. Passwords must be difficult to guess. For example, dictionary words, names, number sequence and passwords associated to personal details, such as Identification Card numbers, should not be used.

1 comment:

Bheema said...

My 2 cents: Probably they want to authenticate the person completing the course. For example, to trade ETFs, the regulation (from some body in SG) requires the person to have financial background or should have completed the quiz in the online academy. Anway agree with your frustration. I am also having issues with their online access :)

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