I have a complaint to make about Tiger Airways and wonder if you can advise me as to the relevant official agency in Singapore for this?
My wife and I have booked and purchased a round-trip from Singapore* to Bali at the end of the year and without my knowledge, agreement or wish Tiger Airways included an insurance policy in the price! I wrote to them immediately after the tickets were issued and I discovered the unwanted insurance, Have written to them and, after several reminders, they refuse to do anything. Don't really care about the money (SGD 60) but angry about the principle.
I do not know the people of Tiger Air personally. They are a subsidiary of Singapore Airlines.
I also feel quite annoyed at the bad business practice of the airline (to push expensive travel insurance to their customers). It is also very bad that they don't reply to their customers.
I have made complaints on other issues to government ministers and they don't reply to me. So, I send them a reminder and asked them to reply.