Saturday, November 28, 2015

Army style is bad for SMRT

A SMRT maintenance engineer told me.
E - SMRT cannot solve the breakdown problem by following army style.
TKL - What do you mean?
E - When a helicopter breaks down, it affects only the helicopter. When a train system breaks down, it affects many people.
TKL - What exactly is the army style that caused problem to SMRT?
E - Command and control. They bring in people at the top who gives orders, without knowing what needs to be done. So, the maintenance people said, "Okay, you tell me what to do".
TKL - Oh!

I wonder if things are really that bad, or it is just one unhappy engineer?

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