Sunday, July 15, 2018

Unmanned information desk

I visited Changi General Hospital to give a talk at the auditorium.

There was nobody manning the information desk. I looked for the sign for the auditorium. There was none. I look for a floor map. There was none.

I looked for a staff who could give me the direction to the auditorium. Most of them were busy.

I managed to speak to a staff. He did not know. I asked another staff. She gave some vague indication of the direction to go. I had to ask two more staff along the way.

Changi General Hospital is a big hospital. They should make sure that their information desk is manned. They should also provide floor maps that can guide their staff to show directions to visitors.

Tan Kin Lian

1 comment:

Anonymous said...

S. O. P.

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