Monday, August 06, 2018

Exorbitant charge for data roaming

I turned on data roaming on my mobile phone as I thought that the data package was active. I was mistaken.

When I arrived in Jakarta, I received a SMS alert that I had already exceeded $20 of data usage. I checked with Starhub. The data used was 2 MB.

The data package cost $5 for 1 GB. Without the data package, I would have to pay $10,000 for 1 GB. Why is the charge 2,000 times of the package price?

Something is wrong. I like to ask the regulator to step in and ensure that consumers are charged at reasonable price.

It would be reasonable to charge a few times of the normal rate, but certainly not 2,000 times?

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