Tan Kin Lian's Blog: Bad telephone service from large organizations

Wednesday, June 15, 2022

Bad telephone service from large organizations

Many large organizations in Singapore have bad telephone service. The customer takes a long time (sometimes up to 30 minutes) for a call to be answered.

https://tklcloud.com/Feedback/feedback2.aspx?id=5453

5 comments:

Anonymous said...: Dear

This mail is in regards to your recent interaction with Dell technical support regarding system freezing.
Your case number is 123456, and service tag is 654321
For future reference I have included your service request information above. If you need anything related to this service request, please contact me directly by replying to this email.

Thank you for choosing Dell.
Thayalan Subramaniam

The phone was answered with just 2 ring tones. There was no pressing of numbers all over the island. You don't get the feeling that there was urgency for you to get off the landline as quick as possible. After one week, you received a feedback form asking about your experience. And if no submission, they send you a gentle reminder, that you may have overlooked. Now this is called service with a good follow-up.

Dear Valued Customer,
Thank you for your recent contact to Dell Technologies Support regarding Case number: 123456, INSPIRON 4321. At Dell, we are committed to delivering the best Customer Experience to our customers. Valuable feedback regarding your experience with Dell Support will help us improve our processes and provide better service to you.

For more information on how Dell uses your personal information please see the footer below.

You can begin by answering this question:

Singapore Government Agencies(AUTO REPLY)

Thank you for your email to OUR WORLD CLASS CITY
We will work towards responding to you within 7 working days where you have posed a question to us or where follow up is needed. We may need more time to respond to you, depending on the nature and complexity of the issues that you have raised. If more time is needed, we will get in touch with you to let you know.; June 15, 2022 10:52 AM
Anonymous said...: Dont see advert for telephone operators anymore. The way things are going, there could be long waiting time or zero answers for 999 or 995 in future or sent an email for service. The good old times?; June 16, 2022 4:24 AM
Anonymous said...: I once sent my bad experience under complaint /feedback to OCBC. I received no reply. Telephone calls were not answered. I resent my complaint. My email was blocked.; June 17, 2022 6:35 AM
Anonymous said...: I once sent my bad experience under complaint /feedback to OCBC. I received no reply. Telephone calls were not answered. I resent my complaint. My email was blocked. It was a loan I had applied at a certain interest rate. And when the approval came two and a half weeks later the interest rate had gone up, and I was charged at the higher interest rate.; June 17, 2022 6:44 AM
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