Monday, June 13, 2022

Bad experience with an employee who WFH

 I share an example of a bad experience with an employee who Work From Home.

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2 comments:

Anonymous said...

Dear

This mail is in regards to your recent interaction with Dell technical support regarding system freezing.
Your case number is 123456, and service tag is 654321
For future reference I have included your service request information above. If you need anything related to this service request, please contact me directly by replying to this email.

Thank you for choosing Dell.
Thayalan Subramaniam


The phone was answered with just 2 ring tones. There was no pressing of numbers all over the island. You don't get the feeling that there was urgency for you to get off the landline as quick as possible. After one week, you received a feedback form asking about your experience. And if no submission, they send you a gentle reminder, that you may have overlooked. Now this is called service with a good follow-up.

Dear Valued Customer,
Thank you for your recent contact to Dell Technologies Support regarding Case number: 123456, INSPIRON 4321. At Dell, we are committed to delivering the best Customer Experience to our customers. Valuable feedback regarding your experience with Dell Support will help us improve our processes and provide better service to you.

For more information on how Dell uses your personal information please see the footer below.

You can begin by answering this question:









Singapore Government Agencies(AUTO REPLY)

Thank you for your email to OUR WORLD CLASS CITY
We will work towards responding to you within 7 working days where you have posed a question to us or where follow up is needed. We may need more time to respond to you, depending on the nature and complexity of the issues that you have raised. If more time is needed, we will get in touch with you to let you know.

June 15, 2022 10:53 AM
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June 26, 2022 2:21 AM

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