Sunday, July 23, 2006

New system for Incomeshield helps to clear the backlog

Here is a report from my head of Group & Health Department.

We have recently introduced a new computer system to handle the upgrade to Enhanced
Incomeshield. It works well and is able to clear many cases efficiently.

We have processed more than 20,000 cases (out of 60,000) that do not require underwriting. However, we continue to receive 10,000 new requests each week. We anticipate this will only start to slow down next month.

We expect to clear the backlog completely by Sep 2006. For new requests received at our enhanced@income.com.sg, we send an email reply of acknowledgement to the sender on the same day.
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2 comments:

Ronin said...

Mr Tan,

I requested for conversion to Enhanced Incomeshield plan for my parents and myself in the middle of May.

I was told that the processing will take 2 months due to "data migration". It has been more than 2 months, but we have not received the policy documents.

Does your posting here mean that I have to wait another 2 months? Frankly, what is the point of sending out acknowledgement letters. Might as well focus resources on sending out the policy documents.

July 24, 2006 10:27 AM
gizmos said...

Hi,
I do not see how the "upgrading" of Incomeshield plan to Enhanced Incomeshield plan will provide any benefit.

eg.
In the normal Plan B, you can go to ANY hospital (be it private or government) and be able to claim fully subjected to the limits.
ie, you have a CHOICE of hospital to go to.
If you upgrade to Plan B (equivalent plan in Enhanced Incomeshield), you have NO CHOICE but to go to government hospital ONLY. If you go to private hospital, you can only claim 50% of all charges. The CHOICE of hospital has been restricted.

Of course its a different story if you "Change Plan" to Plan Private, which is different from "Upgrade Plan".

July 27, 2006 9:38 PM

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