Wednesday, December 06, 2006

Be positive in our approach

I wish to encourage Singaporeans to be positive in our approach. Here is a recent example.

Last week, I checked in at Changi Airport for my flight to Dubai. I was travelling economy class. I carry a "elite card" that allowed me to use the lounge and to bring a guest.

I asked the counter staff about this privilege. He said, "Sorry, you cannot bring a guest. SIA had issued an instruction last week that disallowed the guest privilege."

I checked in at Dubai airport a week later to return to Singapore. I asked the counter staff at Dubai, "Can I use the lounge"? She said, "Yes, you can. And you can bring in a guest as well".

I suspect that the counter staff in Singapore probably made a mistake. What is worrisome is that he seemed to so ready to say "no", instead of finding a "yes".

3 comments:

Sophie said...

good point!

Terence Chiew said...

I'm not surprised that our local people behave in such manner as they are so used to follow instructions. Regardless of how many trainings that our local frontline people receive, the level of customer service still remain as it is.

Edwin said...

I wonder, what if you were an "Ang Moh", would they have been so ready as to turn your guest away?

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