Thursday, July 26, 2007

High mobilephone bill

An undergraduate went to India for one month of internship. His family and friends contacted him on his mobilephone. He was not aware that the incoming calls will be charged to his mobilephone as an international call, plus roaming charges. When he returned, he found the bill to be more than $1,000.

This is an expensive lesson. While the telephone company can make a lot of profits, I hope that they realise that the profit is made at the expense of poor customers who may not be aware about the charges.

i wish to share this experience, so that parents can tell their children to be careful about these charges.

I consider it a matter of fairness for the telephone company to alert the customer, if the bill exceeds a certain limit for each month. They should not take advantage of the ignorant customers.
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1 comment:

Anonymous said...

I know of many other people who incurred high telephone bills, and were not aware about the charges. They find it difficult to pay the bills.

The authority should act to protect the ordinary people, who are not aware about these high charges, until after the bill comes.

There should be some limit to the amount of the charges that can be added up. A reasonable limit shoul dbe say $200. If it is exceeded, the telephone company has the responsibility to stop the calls, or notify the customer.

This limit should be spelled out by the authority, to protect the customer who is not aware about the high charges.

July 28, 2007 9:31 AM

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