Improve customer service in Singapore

It is possible for large organizations in Singapore to improve their customer service. By taking the lead, they can set the standard for other organizations to follow.  I wish to share my experience with a large insurance company that I led in the past. Read my story in www.tankinlian.com (search for "customer service"). The strategies can be adopted easily in most organizations, - large and small.

Here is the link to the article: http://tankinlian.com/admin/file.aspx?id=140