Wednesday, January 01, 2014

Avoid abbreviation that are not commonly understood

I received a call from SingTel. "Sir, your online trial for QBO has expired. We call to ask if you wish to extend it".
QBO ?????I asked, "what is QBO". She replied, "Quick Book Online".
Why does this telemarketer not use the full name? I had no clue what she was referring to !!!

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