Monday, December 07, 2015

Bad customer service - DBS

I went to deposit a cheque at the DBS quick check deposit machine in Midview City. The screen said, "temporary out of order". There was a sign - customer service 1800 111 1111.

I called that number. I had to go through 10 irrelevant messages before giving up. Why can't DBS just allow me to speak to someone to report that the machine is out of order, or to tell me when it will be ready? One hour later, I went to the machine again. It was still out of order.

I know that machines fail from time to time. But what annoys me is the inconsiderate call center system. They should, for such cases, allow the customer to talk directly to a person - rather than make them waste so much time listening to irrelevant messages.

1 comment:

Anonymous said...

DBS quick cheque deposit doesn's require any machine. You simply write your account number on the back of the cheque and put it into "post box" slot. What machine are you talking about??

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