I called that number. I had to go through 10 irrelevant messages before giving up. Why can't DBS just allow me to speak to someone to report that the machine is out of order, or to tell me when it will be ready? One hour later, I went to the machine again. It was still out of order.
I know that machines fail from time to time. But what annoys me is the inconsiderate call center system. They should, for such cases, allow the customer to talk directly to a person - rather than make them waste so much time listening to irrelevant messages.