Friday, September 23, 2016

Troublesome to sign in to DBS website

The DBS Ideal 3 system is quite troublesome. I have to enter my company code, personal code, PIN, token password, function 1 and the token OTP.

That is not enough for DBS.

The first time that I enter, the webpage said "You have made a mistake".  So I have to enter all the numbers one more time. It accepts my entry on the second attempt.

This has been occurring over the past few months. Each time, it only accept my entries on the second attempt. I suspect that there is something wrong with the DBS webpage.

It is not enough for DBS to design a complicated sign-in system. They insist on making the customer go through it twice.

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