Monday, April 03, 2017

This insurance agent served the customer well

While waiting for my laser surgery, I heard a woman speaking to a client on her mobile phone.

She was obviously an insurance agent and was advising the client about a medical insurance claim for her mother. The mother was a foreigner and the claim could not be submitted through e-filing. She told the client that the mother could submit the claim manually and offered to help her with the submission.

After her conversation, I spoke to her.

TKL - I congratulate you. You are serving your client well. Which insurance company are you working for?
Agent - Great Eastern Life
TKL - How long have you been with them?
Agent - 7 years.
TKL - I commend you again for you excellent service and wish you success.

She smiled. I must have made her very happy.

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