Monday, September 11, 2017

Difficult to submit an online form

I wish to contact a large organization X this morning. I went to their website and saw their Contact Us page.

There was a form to enter the Salutation, First Name, Last Name, Type of service, Sub-Type of Service, Company Name and a Comment.

After submitting the form, I got a message that there were invalid data in the Comment field.

I could not find another invalid data. I cleared off the spaces, in case there were hidden characters. I got the "invalid character" message again.

I remove the message and submitted the form. I got a new message that there was an "invalid file type". I did not submit any file.

I tried again, using another type, and subtype. I got the same message.

I must have tried about 10 times before I gave up. There was no other way to contact X online. During the attempt, I must have cleared their captcha many times.

I have a number to call them, but I did not try it, as it is likely to give me to a tiresome call center.

I search X facebook page and sent a message to them.
Nobody contacted me for 4 hours.

X is an organization that deal with many merchants and customers. I find it strange that their Contact Us page is not working and that nobody brough it up.

Surely their staff should have noticed that they were not getting any forms submitted through that page for a long time?

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