Thursday, October 26, 2017

Daniel Yong's Article #1 - A different culture

Hi Kin Lian,

When I was in Spore you talked about having me write some very short articles on how people in Aust do things differently than in Spore. I'm happy to start this. Here's one:

Recently the organisation I work for engaged external consultants for another round of consultations to help steer the strategic direction of the Division. Our Executive Director is very open to fresh input from anyone. He's opened focus groups and is inviting anyone to participate and have asay in what they think the Division ought to be focusing on and how it ought to conduct its business. To him, the people "at the coal face" are the ones who know best what works or doesn't work and are the people most likely to have suggestions on how to change or improve. And he wants to hear from them.

This is so different from many organisations in Singapore. Especially government organisations. The system of management in Singapore mainly keeps people in the dark. Decisions are made by a few with very little if any consultation. And often times, there isn't much process in place to systematically identify and record where the organisation is currently, where it hopes to be, and what it takes in terms of change to get to where they want to be. As a result, decisions are made without much measurement of success or failure. There is also much less accountability. People especially in government "just move on".

Daniel Yong

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