I bought a steam iron from Amazon website. They sent the appliance from America. The voltage could not work in Singapore. I returned it.
I did not get a refund for a month. The forwarding agent had given me a tracking number (fortunately).
I contacted Amazon via their Chat. A staff answered promptly.
She checked and found that the appliance is still on transit. As it was exceptionally long, she took the initiative to initiate the refund of $313.63 before the goods arrived. This is to avoid "further hassle" for the customer.
I was delighted. It was an excellent service.
My experience with the Chat service conducted by organizations in Singapore is generally "terrible". They take a long time to answer, and are not empowered to address the concern of the customer. I hope that they can learn from Amazon.
https://tklcloud.com/Feedback/feedback2.aspx?id=2681
I did not get a refund for a month. The forwarding agent had given me a tracking number (fortunately).
I contacted Amazon via their Chat. A staff answered promptly.
She checked and found that the appliance is still on transit. As it was exceptionally long, she took the initiative to initiate the refund of $313.63 before the goods arrived. This is to avoid "further hassle" for the customer.
I was delighted. It was an excellent service.
My experience with the Chat service conducted by organizations in Singapore is generally "terrible". They take a long time to answer, and are not empowered to address the concern of the customer. I hope that they can learn from Amazon.
https://tklcloud.com/Feedback/feedback2.aspx?id=2681
2 comments:
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I was at the airport, checking in at the gate when an airport employee asked,
'Has anyone put anything in your baggage without your knowledge?'
To which I replied, 'If it was without my knowledge, how would I know?'
He smiled knowingly and nodded, 'That's why we ask.'
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