Give your vote in
www.wisdomofthecrowd.sg
www.wisdomofthecrowd.sg
Saturday, January 27, 2018
Risky to buy insurance through the bank counters
Dear Mr. Tan
In your talk on 3 Feb, will you touch on buying insurance products through banks. I was told that some of the products are quite bad and were wrongly sold to the bank customers.
REPLY
Yes. I will touch on this topic too. I will share some cases of bad products that have been sold to customers. In some cases, the relationship manager was recruited recently and was giving the marketing pitch taught by the trainers. They don't know that they were giving the wrong information to customers.
I will also talk about the dual currency investments. They are being sold quite actively. These are risky product, but the RMs were not aware about the risk. They think the risk is small, but it is not really the case.
There are still a few places remaining for the talk. Register now. Remember to pay for the talk by credit card or Paypal within one day. If not, the registration will be cancelled to give the place to other participants
http://www.fisca.sg/event_det.aspx?id=17
How about 0% GST?
I will be raising this point at Budget 2017 Forum.
What is the appropriate rate for GST?
It should be 0%. GST should be scrapped.
Can the government afford it?
Of course, according to IMF standard, the Singapore government runs a budget surplus of over $20 billion a year. This includes revenue from land sale.
If GST is scrapped, the government will still see a surplus.
Just imagine. If GST is scrapped, the country will enjoy the following benefit.
a) Cost of living will drop by 10% (7% from GST, 3% from wastage in computing GST, catching GST cheats, etc).
b) Cost of doing business will drop 3% - no need to account for GST, collect GST, deduct GST paid on purchases, etc.
c) No need to catch GST cheats - remember the case where some crooks were caught for the GST carousel scam? Sure, one was caught. How many of the scammers got away?
d) No need to have custom officers to harrass Singaporeans buying goods from Johor and having to pay $3 in GST - cost $100 to police it.
If there is no GST, the government should also be more product in the spending.
a) Do not spend $800,000 on a bin center.
b) Do not spend $195 million on new signal system for MRT and still have frequent breakdowns due to "signal fault".
c) Do not need to spend $X for year long RSAF celebrations.
Agree? Want to add more points to my speech?
What is the appropriate rate for GST?
It should be 0%. GST should be scrapped.
Can the government afford it?
Of course, according to IMF standard, the Singapore government runs a budget surplus of over $20 billion a year. This includes revenue from land sale.
If GST is scrapped, the government will still see a surplus.
Just imagine. If GST is scrapped, the country will enjoy the following benefit.
a) Cost of living will drop by 10% (7% from GST, 3% from wastage in computing GST, catching GST cheats, etc).
b) Cost of doing business will drop 3% - no need to account for GST, collect GST, deduct GST paid on purchases, etc.
c) No need to catch GST cheats - remember the case where some crooks were caught for the GST carousel scam? Sure, one was caught. How many of the scammers got away?
d) No need to have custom officers to harrass Singaporeans buying goods from Johor and having to pay $3 in GST - cost $100 to police it.
If there is no GST, the government should also be more product in the spending.
a) Do not spend $800,000 on a bin center.
b) Do not spend $195 million on new signal system for MRT and still have frequent breakdowns due to "signal fault".
c) Do not need to spend $X for year long RSAF celebrations.
Agree? Want to add more points to my speech?
Bad customer service from Scoot
A staff from Scoot called me back this morning in response to my online form. He helped me to complete the booking and payment.
He told me that he was responding to my online form.
TKL - If you can call me within 1 day, why did your email tell me that I may have to wait for 10 days due to "high call volume"?
I know - this is typical Singapore "kiasu" attitude. It may take forever, and it case ti does, why don't we tell the customer that they have to wait "forever" to get a reply?
TKL - Your email asked me to call the call center if the matter was urgent. i did call at 8 pm, 9 pm, 10 pm, 11 pm and midnight. On all occasions, I had to wait 15 minutes due to "high call volume" and had to give up. Do you really have high call volume every night and up to midnight?
He told me that he was responding to my online form.
TKL - If you can call me within 1 day, why did your email tell me that I may have to wait for 10 days due to "high call volume"?
I know - this is typical Singapore "kiasu" attitude. It may take forever, and it case ti does, why don't we tell the customer that they have to wait "forever" to get a reply?
TKL - Your email asked me to call the call center if the matter was urgent. i did call at 8 pm, 9 pm, 10 pm, 11 pm and midnight. On all occasions, I had to wait 15 minutes due to "high call volume" and had to give up. Do you really have high call volume every night and up to midnight?
TKL - If the payment by credit card was not successful, why was I not notified by the website? If I had overlooked the notification, why was I not given an email that the booking was not completed? If I need to know the booking reference to complete it, why was I not sent this reference?
The staff told me - "Be assured that your feedback will be given to my management.
TKL - I expect your manager to call me back on this issue. I want to know if you are really serious about this matter or it is just another hogwash.
The staff told me - "Be assured that your feedback will be given to my management.
TKL - I expect your manager to call me back on this issue. I want to know if you are really serious about this matter or it is just another hogwash.
Is it a good time to invest in the STI ETF?
Dear FISCA.
I have $30,000 after setting aside 6 months worth of my salary. I am planning to invest this $30,000 as a Lump Sum into the STI EFT through POEMS. Is this a good idea? I am a 29 year old female educator, married with no children. I already bought Personal Accident insurance.
REPLY
The STI ETF is a good long term investment.
Some people are worried that the world stock market is rather high at this time due to extremely low interest rate.
Perhaps you can invest half of the sum now and wait for 6 to 12 months before investing the balance.
I suggest that you attend this talk on Financial Plannng on 3 February.
http://www.fisca.sg/event_det.aspx?id=17
I have $30,000 after setting aside 6 months worth of my salary. I am planning to invest this $30,000 as a Lump Sum into the STI EFT through POEMS. Is this a good idea? I am a 29 year old female educator, married with no children. I already bought Personal Accident insurance.
REPLY
The STI ETF is a good long term investment.
Some people are worried that the world stock market is rather high at this time due to extremely low interest rate.
Perhaps you can invest half of the sum now and wait for 6 to 12 months before investing the balance.
I suggest that you attend this talk on Financial Plannng on 3 February.
http://www.fisca.sg/event_det.aspx?id=17
Extend the scope of medical fee benchmark
I welcome the move by the Health Minister to set up a panel to recommend the fee benchmark for common medical procedures in hospitals. (http://www.straitstimes.com/…/committee-set-up-to-recommend…)
I suggest that the benchmark should include all the tests and the pre and post-operation charges related to the medical procedure. These additional charges could add up to a significant part of the total cost of the procedure.
Perhaps the committee can also address the situation where a patient who is treated for a specific condition has to pay the charges for other conditions that are discovered during the cost of treatment. For these complicated conditions, the medical fees can be very high. The patient or the family is usually not able to decide on the medical necessity of the related treatments.
I suggest that the benchmark should include all the tests and the pre and post-operation charges related to the medical procedure. These additional charges could add up to a significant part of the total cost of the procedure.
Perhaps the committee can also address the situation where a patient who is treated for a specific condition has to pay the charges for other conditions that are discovered during the cost of treatment. For these complicated conditions, the medical fees can be very high. The patient or the family is usually not able to decide on the medical necessity of the related treatments.
A step forward under the Smart Nation initiative
During the past ten years, I have to submit several online forms each year to several government
websites, including ACRA, IRAS, MOM and SAF.
I have found it quite difficult to search the websites for the relevant online forms after I had logged into the website. I had to search through many links, some of which are hidden under other links, and had to go from one webpage to another.
My recent encounter with the NS Portal (St Trimes Forum 23 January 23018) is just an example.
It would be easier for me if the relevant agency could send to me a link to the relevant online form and the login will direct me immediately to that online form. It would save me a lot of time in wandering around a complicated website.
I have brought up this issue on several occasions to the Pro-Enterprice Panel of the Ministry of Trade
& Industry. They have conveyed my difficulty to the relevant agencies, but nothing could be done to solve the underlying problem posed by a poorly designed website.
On each occasion, I had to spend considerable time to complete an online form, which takes time away from productive business activities. I am sure that many other companies face the same issue.
Perhaps it is time for a government agency to take a look at the design of the government websites and processes, and make it easier for the business sectors to submit their
online forms in a more convenient way.
That would be a step forward under the Smart Nation initiative
websites, including ACRA, IRAS, MOM and SAF.
I have found it quite difficult to search the websites for the relevant online forms after I had logged into the website. I had to search through many links, some of which are hidden under other links, and had to go from one webpage to another.
My recent encounter with the NS Portal (St Trimes Forum 23 January 23018) is just an example.
It would be easier for me if the relevant agency could send to me a link to the relevant online form and the login will direct me immediately to that online form. It would save me a lot of time in wandering around a complicated website.
I have brought up this issue on several occasions to the Pro-Enterprice Panel of the Ministry of Trade
& Industry. They have conveyed my difficulty to the relevant agencies, but nothing could be done to solve the underlying problem posed by a poorly designed website.
On each occasion, I had to spend considerable time to complete an online form, which takes time away from productive business activities. I am sure that many other companies face the same issue.
Perhaps it is time for a government agency to take a look at the design of the government websites and processes, and make it easier for the business sectors to submit their
online forms in a more convenient way.
That would be a step forward under the Smart Nation initiative
Friday, January 26, 2018
Should the RSAF have a celebration for their 50th anniversary?
I asked this question in The Wisdom of the Crowd - Should the RSAF have a celebration for their 50th anniversary?
71% of those who voted were negative about this celebration for two reasons. the other 29% were supportive.
See the breakdown of the votes in
http://www.wisdomofthecrowd.sg/chart.aspx?ID=464
71% of those who voted were negative about this celebration for two reasons. the other 29% were supportive.
See the breakdown of the votes in
http://www.wisdomofthecrowd.sg/chart.aspx?ID=464
Should civil servants be required to have a cooling off period before entering politics.
I asked this question in The Wisdom of the Crowd - Should civil servants be required to have a cooling off period before entering politics.
46% of those who voted said that it will not make any difference in the conduct of the civil servants. 54% said that this is a good move for two reasons.
See the breakdown of the votes in
http://www.wisdomofthecrowd.sg/chart.aspx?ID=463
46% of those who voted said that it will not make any difference in the conduct of the civil servants. 54% said that this is a good move for two reasons.
See the breakdown of the votes in
http://www.wisdomofthecrowd.sg/chart.aspx?ID=463
Is the Edusave Award scheme good for students?
I asked this question in The Wisdom of the Crowd - Is the Edusave Award scheme good for students?
26% of those who voted said that it encourages the students to do better in their studies. The other 74% were negative about this scheme for three reasons.
See the breakdown of the votes in
http://www.wisdomofthecrowd.sg/chart.aspx?ID=462
26% of those who voted said that it encourages the students to do better in their studies. The other 74% were negative about this scheme for three reasons.
See the breakdown of the votes in
http://www.wisdomofthecrowd.sg/chart.aspx?ID=462
Will UberFlash (tie up between Uber and Comfort Taxis) be successful?
I asked this question in The Wisdom of the Crowd - Will UberFlash (tie up between Uber and Comfort Taxis) be successful?
56% said that it will lead to strong competition with Grab. Only 44% said that it will help Comfort Taxis.
Overall, the assessment is not positive for Comfort Taxis.
See the breakdown of the votes in
http://www.wisdomofthecrowd.sg/chart.aspx?ID=461
56% said that it will lead to strong competition with Grab. Only 44% said that it will help Comfort Taxis.
Overall, the assessment is not positive for Comfort Taxis.
See the breakdown of the votes in
http://www.wisdomofthecrowd.sg/chart.aspx?ID=461
Do you expect Dr Lee Boon Yang to step down as chairman of Keppel Corp in 2018?
I asked this question in The Wisdom of the Crowd - Do you expect Dr Lee Boon Yang to step down as chairman of Keppel Corp in 2018?
53% of those who voted said that he will not step down. 44% said that he will step down for two reasons.
See the breakdown of the votes in
http://www.wisdomofthecrowd.sg/chart.aspx?ID=460
53% of those who voted said that he will not step down. 44% said that he will step down for two reasons.
See the breakdown of the votes in
http://www.wisdomofthecrowd.sg/chart.aspx?ID=460
Thursday, January 25, 2018
A bad landlord
Mr. X rented a stall at a food court. He wanted to give up the stall before the expiry of the tenancy period, as he the business was not viable.
The landlord told him that he would forfeit the security deposit of one month rent and also all the kitchen equipment.
Mr. X did not understand English. He showed the tenancy agreement to me.
I read the tenancy agreement. It was stated that the security deposit would be forfeited for early termination of the tenancy but did not state that the landlord had the right to keep the kitchen equipment.
It is very bad for the landlord to take advantage of an uneducated stall holder and impose unreasonable penalties beyond what was provided in the agreement.
Already, the stall holder lost a lot of money trying to set up the business. The additional loss is quite a big blow to him.
The landlord told him that he would forfeit the security deposit of one month rent and also all the kitchen equipment.
Mr. X did not understand English. He showed the tenancy agreement to me.
I read the tenancy agreement. It was stated that the security deposit would be forfeited for early termination of the tenancy but did not state that the landlord had the right to keep the kitchen equipment.
It is very bad for the landlord to take advantage of an uneducated stall holder and impose unreasonable penalties beyond what was provided in the agreement.
Already, the stall holder lost a lot of money trying to set up the business. The additional loss is quite a big blow to him.
A grateful policyholder
Several years ago, a policyholder sought my advice. She was not educated in English. An insurance agent sold to her a life insurance policy as an investment. She paid $50,000 as the premium.
On the second year, she received a notice to pay another $50,000. He asked the agent why she had to make this further payment. The agent told her to disregard the notice.
Later, she learned that the policy had no value. All the invested sum of $50,000 was forfeited by the insurance company.
She did not realize that she had bought a policy that required an annual premium of $50,000 to be paid. As she did not pay the second premium, the policy lapsed.
She complained to the insurance company about the mis-selling. The insurance company interviewed the agent and told the policyholder that she had signed a fact finding statment that she was aware of what she had bought. They rejected her claim.
The policyholder sought my help.
I helped her to write a formal letter of complaint to the insurance company. A few months later, the policyholder told me that she received back her $50,000 from the insurance company. I did not know what happened to the agent.
As a grateful appreciation, the policyholder donated $2,000 to the Financial Services Consumer Association.
On the second year, she received a notice to pay another $50,000. He asked the agent why she had to make this further payment. The agent told her to disregard the notice.
Later, she learned that the policy had no value. All the invested sum of $50,000 was forfeited by the insurance company.
She did not realize that she had bought a policy that required an annual premium of $50,000 to be paid. As she did not pay the second premium, the policy lapsed.
She complained to the insurance company about the mis-selling. The insurance company interviewed the agent and told the policyholder that she had signed a fact finding statment that she was aware of what she had bought. They rejected her claim.
The policyholder sought my help.
I helped her to write a formal letter of complaint to the insurance company. A few months later, the policyholder told me that she received back her $50,000 from the insurance company. I did not know what happened to the agent.
As a grateful appreciation, the policyholder donated $2,000 to the Financial Services Consumer Association.
Wednesday, January 24, 2018
Subscribe to:
Posts (Atom)