Thursday, June 22, 2006

High customer satisfaction for motor repairs

Each month, we handle about 550 repairs of motor cars at our quality workshop. The repars are arranged by us through a tender. Here is the satisfaction rate:

Service by claim officer 96%
Service by IDAC 96%
Service of workshop 93%
Quality of repair 93%
Promptness of repair 95%

There is a high satisfaction rate (more than 90%) given by our customers.

By arranging the repair, we are able to bring down the repair cost by about 20% and to reduce our premium rate. We are able to get high customer satisfaction.

1 comment:

Freddy said...

In order to continue to keep premium affordable, all motorists must support NTUC Income's efforts to control runaway repair cost. We must all co-operate and not let unscrupulous workshops get away with inflated repair bills.

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