A customer has given this feedback to Sing Tel on how to improve the SMS queuing system.
"The only thing I can think of improving is the SMS queue alert ... make it more accurate based on historical data of interactions, so that when I'm told there are 2 people ahead of me in the queue, and 10 min waiting, I know it's reasonably accurate. As the system stands now, I got the alert at the same time my number was called, and there's a possibility of me missing my queue slot."
The feedback on several service organization can be viewed here:
http://sg-pulse.com/recent.aspx
"The only thing I can think of improving is the SMS queue alert ... make it more accurate based on historical data of interactions, so that when I'm told there are 2 people ahead of me in the queue, and 10 min waiting, I know it's reasonably accurate. As the system stands now, I got the alert at the same time my number was called, and there's a possibility of me missing my queue slot."
The feedback on several service organization can be viewed here:
http://sg-pulse.com/recent.aspx
No comments:
Post a Comment