Saturday, July 25, 2015

Improve SMS queuing system

A customer has given this feedback to Sing Tel on how to improve the SMS queuing system.

"The only thing I can think of improving is the SMS queue alert ... make it more accurate based on historical data of interactions, so that when I'm told there are 2 people ahead of me in the queue, and 10 min waiting, I know it's reasonably accurate. As the system stands now, I got the alert at the same time my number was called, and there's a possibility of me missing my queue slot."

The feedback on several service organization  can be viewed here:

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