Thursday, December 24, 2015

A difficult balance act

A SMRT manager told me that his CEO had a difficult job. He gets instructions from the regulator, i.e. the Land Transport Authority and the minister to increase the train service to 3 am on the eve of public holidays.

If he agree to the request, he will have to sacrifice the maintenance of the system and the train may break down the following day, leading to heavy fines on SMRT.

If he does not agree with the request, he gets into the bad books of the regulator and the minister.

Guess what he did. And what will you do, if you were the CEO of SMRT?

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