Tuesday, December 20, 2016

Gather the facts

One bad habit, which is quite common today, is the lack of initiative, when someone encounters a problem. They immediately conclude that they do not know the answer and passes the problem to somebody else. They do not bother to get some facts to understand what the problem is.

A good habit is to gather the relevant facts to understand what the problem is. This fact gathering will be helpful to the next person who has to take over the problem.

It is not difficult to gather the facts. It is the first step for someone else to find the solution. It is the duty of "the first responder" to assess the situation and pass the fact to the expert to solve it. Everyone on the scene can play the role of "the first responder".

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