Wednesday, April 25, 2018

Encourage customers to return trays

The National Environment Agency wants to encourage patrons to return their trays. They charge a fee for the tray and refund the fee on the return of the tray. This method is getting a lot of negative feedback.

I have seen a better approach that is adopted in Aperia Mall. They have a tray return counter. Many customers return the tray on their own, without the need for any money charge or refund.

They will still employ a cleaner who goes round the table. But the work of the cleaner is reduced by the effort taken by many customers to return the tray voluntarily.

We should avoid imposing a charge and making a refund. The additional work is also costly. This should be avoided.

I hope that the people in charge use common sense in setting the regulations.

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