Be generous in settling this claim

A motor policyholder installed a car tracking device. His car was stolen in Johor. It was recovered due to the device.

He incurred a loss of M$1,000 in making various payments, and has to incur an Excess of $500. Despite this, he is very happy to get his car back. This is because his financial loss will be much greater if the car was not found back.

Some of the expenses are not covered under the insurance policy as there is no evidence of the payment. I requested my claim manager to be generous in settling this claim in full and to waive the Excess, if possible. Ny installing the tracking device, he has helped us to reduce the loss.