Culture of Openness and Transparency

FROM POLICYHOLDER TO MY MANAGER WHO ATTENDED TO HIS REQUEST

I am also taking this opportunity to thank Mr Tan KL for his immediate response.

I wish to let him know that his "tankinlian.blogspot.com" website provides useful information of general interest in allowing persons (not only policyholders) to air their views on Income's business practices, and also allowing for policyholders to air their grievances, if any.

This culture of openness and transparency is not usually found wanting in general when financial institutions market their insurance and investment products.

Income has been very successful in its short history (compared with other older insurers) and its business practices are very focused on consumer interests and protection. It has shown itself to be a good corporate citizen in its support of the arts and sports (especially the huge financial support for the sleague to ensure its success).