Dear Mr Tan,
I have been working in NTUC Income since 1st Aug 02. Today is exactly my 4th year in this wonderful organization.
I am one of the fortunate ones to have this chance of job rotation.
I have rooted and enjoyed myself in working in NTUC Income because I love the organisational culture, such as M-E-R-I-T principles
Meritocracy: I just got a salary review based on good work performance
Entrepreneurship: CEO keeps educating and encouraging us to adopt this approach
Respect: We respect each and everyone's ideas irrespective of their position
Integrity: Given authority to handle claims
Teamwork: We work as a team to be first in our project
On top of the above, I love the 1-4-14 rule. It is such a wonderful approach. We will acknowledge to one's email on the same day. If it requires a straight forward reply, we will do so on the same day, otherwise we shall reply in 4 days time. If it is a more complicated issue, we will let the customers know that we will get back to them in 14 days time.
Customers will appreciate this approach a lot as they know that their queries are being attended to.
I am proud to tell my customers, relatives and friends that NTUC Income won the Gold Award for Singapore Call Centre of the Year! Customer calls are answered immediately by a person.
Last but not least, I truly admire the leadership lead by the CEO of Income, Mr Tan. He is very open, actively involved in lecturing courses, such as effective writing, staff briefing!
I am proud to be part of this organisation !
- ► 2013 (304)
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07/30 - 08/06
- Incomeshield claims will be processed more quickly...
- Many Agents wish to migrate to NTUC Income
- A special needs child
- Why I like working in NTUC Income
- Policyholder is happy about the increase in bonus
- Policyholder is unhappy with lower maturity value
- Be generous in settling this claim
- More insurance advisers wish to migrate to NTUC In...
- Our growth policy still provide an attractive retu...
- Culture of Openness and Transparency
- This customer prefer to come to Business Center
- Customer enjoy our educational talks
- Travel insurance covers loss due to closure of age...
- Is it possible to buy direct and enjoy a bigger di...
- FAQ: The Right Insurance Plan
- Insurance Adviser wish to return to NTUC Income
- Happy birthday - Time to review your investments!
- ▼ 07/30 - 08/06 (17)
- ► 2005 (159)