Friday, April 13, 2007

Motor insurance

Surveys of customers show their top preference to be:

* lower premium rates
* good service when making a claim
* convenience in renewal the insurance

How is this possible?

When I was in NTUC Income, we developed a good working model that served the needs of most consumers.

I shall talk about how the model can be improved, for the benefit of consumers and ensure long term profitability for the insurance company.

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