I was given a mobile number in Malaysia with the number 60 107 xxx xxxx. I could not get through. I checked the Singtel website to find a number that I could call for assistance.
The "Contact Us" page in the website was not helpful. I searched the home page and clicked on a few other pages but got lost. Finally, I decided to call 100. The staff told me that I had to called 104 for assistance on International Call.
I had to pay $0.60 to get help. Singtel seemed to be keen to charge customers and earn revenue, rather than to help their customer. The staff told me how to call the number by dialing 02 and dropping the 0. Wow!!
I told her that I spent 15 minutes browsing the website, but could not get this type of information. She said that I had to go the website (http://www.singtel.com.sg/) and clicked on "large enterprise", "business", "voice and telephony", and so on. It seemed to require at least 6 page access. I gave up.
It would have been easier if the Singtel website provides their help pages that can be accessed by searching for the title, such as "Telephone call to Malaysia" or "International Telephone Call". This search is similar to the Google search, except that it is restricted to inforamtion from the corporate website. All the relevant information can be placed in one or a few pages in PDF.
The complicated website (or what someone called the "spiderweb") is not unique to Singtel. It is common with most large organisations, including government agencies. They must be designed by consultants, who make it their business to give complicated, rather than simple solutoins. This makes life stressful and a hassle for the public.
Please share your experience on using the website of large corporations here.
Tan Kin Lian
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