I got involved recently in a minor accident with an SMRT taxi. It was my fault as I followed too closely from behind and bumped into the back light of the old taxi. The resulting damage was a hole in the plastic of a back light. I agreed to pay for the repair. I repaired my own car for $230.
SMRT wanted to charge me $1,635 for the damages to be repaired at their own workshop. I asked them to fix the repair at my nominated workshop but they refused. I felt that it was an extortion. I did not want to make an insurance claim as it would affect the NCD.
I called the Traffic Police, General Insurance Association of Singapore and CASE. None was willing to help. I called the Police as it was a case of blatant extortion and cheating. They advised me to engage a lawyer. Are there any other avenues that I can get help?
It is a shame that a big company like SMRT can resort to this type of bad practice. It is also a shame that CASE does not wish to take up this case, as they do get a lot of funding from the government to do their work. I suggest that you offer a fair sum, say $500, to SMRT.
I also suggest that you write to the newspaper about your case.