Not published by Strait Times.
16 August 2012
My mobile operator charges $10 to $20 per megabyte for data consumed
on my mobile phone or tablet when roaming outside Singapore. They
applied a cap of $15 per day.
I find these charges to be exorbitant and refused to use the roaming data
charges. I prefer to buy a local pre-paid SIM card and
pay charges at less less than $5 a day for unlimited usage. This is my way
of telling the operator that they have to be fair to their customers, and should not
charge an exorbitant rate.
I have also provided feedback to my mobile operator, but they refused
to review the charges.
Recently, I found a mobile operator in Jakarta that offers a pre-paid service
that is valid for one year at a cost of $15. The volume of data provided
is sufficient to serve my needs for one year. As I travel to Jakarta regularly, this
is a big cost saving.
While the mobile operator in Singapore likes to fleece as much
as they can from their customers, they should also realize that this business
strategy is not good for them over the long term, They should look for ways to
provide a service to their customer at a fair rate, and still make their fair margin
Tan Kin Lian