Friday, August 24, 2012

Inconsiderate survey form

I stayed at the Pullman Hotel in London. The stay was quite pleasant. I received a survey from and tried to obliged them.

However, I found the survey form to be quite inconsiderate. It asked for too many questions. Half way, I gave up. I sent a reply to them by e-mail, but the reply was rejected automatically.

This is how many companies treat their customers and blew up an otherwise pleasant experience.

You can view the survey form here:

If the company is serious about getting a reliable response, they should keep to 5 questions and not 30 questions. 

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