I had to apply for make-up pay for the reservist training attended by my
employee. My login, with SingPass, to the SAF portal was rejected for
some unknown reason. I received a message to call the SAF call center
The automated messages programmed at the call center was quite inconsiderate.
I was asked first to identify my category - whether I was in SAF or Home Team. I
did not fit into it. But there was no other option.
I tried SAF and was led to another automated message listing a number of
enquiry types. Again, I fitted into none of the pre-arranged choices. I tried the closest
choice and had to wait for someone to pick up the call. No one picked up the call. I gave up.
I sent my enquiry by e-mail and received a reply to call the same call center
My employee agreed to submit a manually filled form and asked me to sign and
stamp it. Subsequently, I still received an e-mail to verify some transaction in the
SAF portal. My login to the portal failed again.
I received the same message to call the call center. I tried and once again,
got lost among the automated messages.
This transaction must have wasted two hours of my time. I wonder how many
employers faced the same type of difficulty. Surely, it is time for SAF to wake up
and change their process? Surely a form that is signed by the employee and
employer is sufficient and does not need to be re-verified?
Can our economy afford to waste so much time on these mindless processes?
Tan Kin Lian