I had to wait 2 months to get an appointment in KTP Hospital. I now wish to share my experience for this visit as a subsidized patient.
I spent the time as follows:
a) Wait to be registered - 15 minutes
b) Wait for the specialist to be ready - 15 minutes
c) Saw the specialist - 15 minutes. She saw my foot and arranged an appointment for an operation.
d) Wait to make payment - 15 minutes
e) Wait for "financial counselling" for the surgery - 30 minutes
There is something wrong with the workflow. The actual time spent by the doctor was only 15 minutes. The other non-medical work took 75 minutes. I thought that the operation could be carried out today, but it had to be done on another appointment in two weeks time.
I was annoyed with waiting so long for "financial counselling". This was a bad description. Apart from telling me how much the operation would cost, the main purpose was to explain the preparation for the surgery. A better description is "medical counselling".
I received a bill of $75 for this visit. The government provided a subsidy of 50% and the Pioneer Generation card paid 50% of the balance. Still, I had to pay $17.50 and spent time just for the specialist to see my foot and arrange the date of the operation.
I get the impression that "money" was the main focus, rather than the medical treatment. I hope that a future minister for health will increase the focus towards the medical treatment, rather than worry about collecting money.