Sunday, September 15, 2019

We need a better way to deal with complaints

I generally support the process that is being recommended in this report.

The aim is to deal with complaints made by patients against doctors for ethical reasons.

I find that the disciplinary committee had dealt wrongly with a few past complaints. So a change is necessary.

I need to add that the general manner of handling complaints in many aspects of Singapore life has been rather poor. So, this problem is not unique to doctors.

We need to learn from other countries about how to deal with this problem. They have many years of good experience.

We have been very slow to learn from experience in Singapore under the PAP system of government.

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