Difficult to get a refund from GOMO

Mr X signed up for the GOMO service, which runs on the SingTel platform. He learned that it does not have auto-roaming. He cancelled the service and wanted a refund of the $20. GOMO process for cancellation was difficult. Mr. X was angry about it.

I asked Mr. X - why do you want auto-roaming? Surely, it is dangerous? I have been charged an exorbitant rate for roaming data which was activated by mistake or after the data package had expired.

I am waiting for his reply.

Yes - I agree with Mr. X that our business provider should behave fairly to their customers and not give unfair hurdles.