Expertise in claim settlement

Insurance performs two important functions:

a) Pay for cost of claims
b) Handle the settlement of the claims

The insurance company should have expertise on the following:

a) The best source for treating a sickness
b) Quality and cost effectiveness in handling a repair
c) Determining the party who is liable for the accident

A lay person will find it difficult to handle these matters, as they encounter it only rarely. The claims officer handle claims every day and is able to build up an expertise in dealing with these matters efficiently.

If you have to make a claim for motor repair, medical treatment or determine liability, it is better to report immediate to the insurance company and let the claims officer handle this matter for you.

It is also important for the insurance company to have claim officers who are competent in handling these matters, insted of depending only on paperwork.

Tip: Leave the specialised matters to the experts.