Read this document to understand the trouble that the public has to go through to submit an online application to a government agency. The people who design the websites are most inconsiderate, and waste a lot of time of the public with pages of unnecessary and misleading information, and breaks up their forms into many web-pages with a high risk of wrong navigation, browser error and internet connection issues.
I have sent this letter to the Acting Minister for Manpower.
I experienced similar difficulties with many government agencies. They follow the same approach - make life easy for themselves and give "hell" to the public.