Tuesday, April 15, 2014

Companies need a simple reminder system

I asked DBS Bank for some new currency notes at different denominations. They told me that $10 is available, but new new notes for $50 and $100. I asked them to call me when the new notes are available.

I did not hear from them for two weeks. They forgot about it.

I sent a reminder to them. They told me that there are no new notes for $50 and $100. I have to take the recycled notes.

DBS Bank does not have a good reminder system. If they have such a system, they do not need the customer to remind them. I think all big companies should have a simple reminder system to make sure that all customer requests are "settled".

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