A sample of the book is available free at 
http://tankinlian.com/admin/file.aspx?id=711&IID=716

Government can help to improve productivity

My letter has been printed in the Straits Times
http://www.straitstimes.com/st/print/667058

The Editor
Forum Page
Straits Times

DEPUTY Prime Minister and Finance Minister Tharman Shanmugaratnam has asked small businesses to improve productivity and reduce the reliance on foreign workers ("Tackle labour crunch with productivity push: Tharman"; last Saturday).

Having managed a small business for the past four years, I have found that my staff are needlessly diverted to handling transactions that could have been done more efficiently under a better working environment.

I have to make most payments by manual cheque. Just imagine the time taken to write, sign and mail a cheque; and for the other party to receive it and bank it in; and for the bank to clear it.

I was staggered to learn that about 78 million cheques were processed in 2009.

Most of these were payments made by small businesses.

I must also expend significant time submitting regular returns to the websites of the Central Provident Fund, the Manpower Ministry, the Accounting and Corporate Regulatory Authority, the Singapore Armed Forces and other government or government-related agencies.

These online processes were created to reduce work for the government agencies but, unfortunately, cause the public to waste time on online submissions as a result of complicated and poorly designed websites.

Retrieving replies from the websites is also quite troublesome.

I have to read a page of instructions just to retrieve a reply from a website, when it could have been sent to me directly by e-mail.

The Infocomm Development Authority had announced the OneInbox project to allow members of the public to receive their replies from government agencies via a centralised website.

Why is this project taking such a long time to be implemented?

Several of my suggestions to the Pro-Enterprise Panel under the Ministry of Trade and Industry were attended to, but did not address the underlying problems.

The Government should look into these issues and improve the working environment for small businesses to operate more efficiently.

Tan Kin Lian

Cover design for my book

I wish to look for someone to design the front and back covers
for my book
http://tankinlian.com/Admin/File.aspx?ID=711&Frame=1

Submit your proposal to kinlian@gmail.com

Discover the Hidden Letters

Free copy of this book is now available at 
http://tankinlian.com/admin/file.aspx?id=711&IID=716

Master Mind (1-20)

Here are 20 puzzles modeled on the popular game, Master Mind.
http://tankinlian.com/admin/file.aspx?id=710&IID=714

Here are the answers to the above puzzles.
http://tankinlian.com/External.aspx?IID=715

My financial education journey - Part I (Isabel)

Dear Mr. Tan

After my youngest son goes to army, I suddenly find I have some free time on hand.   All these years of working for the children, setting aside funds for the rainy days, building a home (not exactly in that order), it is a relief to be able to sit back and see how I can improve my financial position.

For years, my husband and I blindly bought into properties and stocks and every time there was nagging fear if it was a good buy.   We are good for falling in love with whatever we buy, good or bad.  So the market goes up and it comes down and we go with the flow.   So you can guess our financial situation.  We have enough to get by but not what you will term as affluent.

Last few months, I decided to start my financial education journey.

First, I bought a few books by Robert Kiyosaki/Kim (his wife)/Donald Trump.  The teaching is quite different from Warren Buffett.  Some of what Robert writes are obviously not suitable for Singapore especially pertaining the tax laws.   I am still puzzled how he can leverage so much and the banks are not calling for top up when the property prices drop.   Know of anyone who was so confident that he sold his house and use the money to buy into many properties just before the recent market crush?

Warren is usually buy and hold or until he thinks the business no longer suits him.  Robert is buy and sell and move on.   I believe both techniques can be applied to maximize the gain.  I do know of someone who do this.   

I went to a preview by a company that teaches value investing.  The cost for the course is >3K.   The course also teaches options (what Robert K and Warren B are good at).   This options trading is available for US stocks not Singapore.   The lecturer is energetic and fun.  But I think this is too much to pay.

I also attended the SGX course preview on “creating a secondary income stream – through long term shares investing & investing in real estate sector (property stokcs/RETIS).   It was a good course and the cost for 12x3 hrs is affordable.  With FA/TA course thrown in.  The course basically teaches fundamentals like time value of money/economic/financial statement/business/industry analysis and investment principles.  I signed up for my husband, my daughter and myself.   I believe opportunities are aplenty but we must be armed and shielded with knowledge in order to grasp these opportunities.   I hope I will be confident the next time opportunities come knocking at the door.

The SGX course on “making trading your source of income” preview is an eye opener.   This is really a short term investing for cash flow.   The lecturer delivered a good clarity in the concept.   However, I do not think this is the right tool for me.   This is too fast paced for my heart. 

I then went for a talk by Philip Capital “How to Profit CONSISTENTLY in Stock Market” where a CK Ee from Asia Charts delivered his speech.  Ee was fun and he got the whole room (must be more than 100+ attendees on a Saturday morning) laughing with glee.  He is very knowledgeable and obviously he walks the talk.  He is realistic and warned the audience that there will be bad and good days.  But important to learn from it all and keep a journal.   He teaches discipline and urges investors to have good understanding of market behavior (the interpretation of news), a good plan (to accurately analyse the market) and when to enter and exit.  He trades for cash flow and capital gain.  If I have a chance, I will like to join his course.

I went to a preview on swiftlet farming.  The trainer showed the swiftlet migration path, Malaysia, Indonesia etc.  The business idea is quite interesting.  Basically they work with locals and hopefully some research institutions and wholesaler.  The swiflet farm is in Sandakan, Sabah. The investors buy the wooden huts and the local will help to maintain and harvest the bird nests.  It will take a few years to have returns which is not guaranteed.   The consortium will buy the bird nests and pay the investors based on market price.   The consortium is hoping to link up with some research institution to give some credibility to the bird nest  harvested from Sabah due to the recent clam down by China due to contamination.   I find this venture a bit expansive and not certain.  The wooden huts are sold at a premium to the investors.   One is never sure if the birds will really nest in your huts.  As the areas are not really easily accessible, one has to depend on the consortium management to ensure no thefts.  At the end of the day, the price of the nest is a question mark.  The plus points are that the consortium delivers the huts and management the scheme and buy the nest from you.  Unless of course, you prefer to consume yourself, but will be hours of back breaking tasks to pick all the down feathers.

I went to two property courses preview.  One is “how to invest in property with little risks” by Azea Property Investment.   The trainer was fun and knowledgeable.  Basically the concept is similar to Robert Kiyosaki/Donald Trump - investing for cash flow.  Some of the properties showcased are impressive.  The lady boss Tan Yang Po is well known.  She is featured in 938 live.  From what I know listening to her via 938 live, she basically has the muscles (together with the students who turned investors) to negotiate for good deals.  I do believe the model works.  She gives much better value than some of the investments brought to Singapore – “3 properties in USA for 200K!” shouted the advertisement in the Straits Times some months ago.   The course is attractive from networking and the opportunity to buy into some of the below the water properties.  There are aplenty such properties in US and EU.  But the skill is to sniff out the good buy and rental generating properties.   I am impressed by two buys – one in London and the other in US near the university.   However, one has to consider that these are oversea properties.   My preference is still to be able to see my investments whenever I want to.

The other property course preview is none other than ERC – Andy Ong.  I went to one of Andy’s course in 2007.   I find him genuine and willing to teach and help.   He is astute in property investment.   Around 2007, he  bought into River Valley property to be used as class rooms.  Recent years, see him investing into commercial.  His portfolio is impressive to people who know his background.  I first heard of him when I took up financial planning course years ago.  At the time, one of the text books specified by FPAS is by him.   I like to reconnect with him and I believe there is much to learn from him.

Then the latest course I went to is by Sam Goh “ A - Z of Investing - Gold & Silver”.  The reason I went is that Robert K has been talking a lot on gold and silver.  With the delink of currency from gold, and the QE infinite, who will not be worried? USD is on the slippery slope to don’t know where and every government is printing money.   There is only one way for commodity to go – up.   I cannot buy and take delivery on oil/coffee/tea/nuts etc.  The only commodity is then gold/silver.  At 25 and be financially free is impressive.  There must be something I can learn from Sam.   The talk content is what I expected.   I learnt something new.  I can actually buy and silver and gold from UOB and I do not have to take delivery but just use the passbook.   I joined his  club membership. 

Regards,

Isabel

Different pay of workers

Dear Mr. Tan

There are a lot of commentaries in the media on the China SMRT drivers.

The usual practice in the industry is that the pay is normally different for employees from different countries.  The employers look at the gross expenses and the gross should be more or less the same across.  Take for example, Indian technician with an “S” pass is paid minimum S$2K as per the law (they should have diploma in technology and some years of working in the similar industry).  Work permit holder from Malaysia of “O” level and above is paid $1.6-1.7K as levy is part of the expenses to hire Malaysian.  Same goes for Chinese.

Chinese workers are more vocal and demonstrative/assertive.   While Indian and Bangladeshi are more compliance and submittal. 

The employees have signed to the contract terms.   It is always good HR policy to tell employees that they should not disclose their pay.   This is to prevent the employees from becoming unsatisfied.   It is also true that most executive will not share this info especially if the merit is built into the pay.   For rank and file, they do compare.  So expectation should be set. 

This is just my personal view.

Regards,

Isabel

Inform foreign workers about the law

14 November 2012 (not published by St Times)

Editor, Forum Page

Straits Times

I wish to ask if our bus operators and other establishments

that provide essential services have made special efforts to 

notify their employees, especially the foreign workers, that 

they would be committing a crime, if they went on on an 

illegal strike and disrupt public transport and other 

essential services.

Perhaps it should be made compulsory for them to join a

trade union, so that they can be represented by the trade

union and advised on how their grievances can be addressed.

It is compulsory for businesses to be a member of the 

Singapore Business Federation. This same compulsion should

be extended to workers in essential services, with the membership

fees borne by the employee. As the employer now has to 

bear the worker's levy, the cost of the membership fee should be

quite small

Tan Kin Lian

Using emotion in relationship

Singapore is an unemotional people. Read the views by Seah Cheang Nee.
http://thestar.com.my/news/story.asp?file=/2012/12/8/focus/12428622&sec

Dilemma of contract workers

The employer is able to impose different working conditions for contract workers
http://www.tremeritus.com/2012/12/04/bus-strike-exposes-dilemma-of-contract-workers/

The law on employment should be changed to treat contract workers fairly.

Increase in property tax

The high prices of HDB flats have now hit existing flat owners through increase in property tax
http://www.tremeritus.com/2012/12/05/the-real-reasons-why-pap-increases-property-tax-for-hdb-flats/

This is bad for most people.
It is time to review the policy of market pricing of HDB flats!

Difficult conditions for PRC drivers

Here is another side of the story that many Singaporeans are not aware of
http://theonlinecitizen.com/2012/12/the-indignity-that-singapore-bus-drivers-smrt-have-to-go-through/

Lemon Law and Services

Mr Lee attended a preview for a Forex Training Course. He signed a voucher to charge $4,000 plus to his credit card. He changed his mind and did not attend the course. The trainer charged his credit card and the bank pressured Mr Lee to make the installment payment with interest. Can Mr Lee get off using the "Lemon Law"?

Reflect on the issue of PRC bus drivers

Mr. Feed gives his views about the issue of the PRC bus drivers
http://feedmetothefish.blogspot.com/2012/12/are-we-proud-of-what-happened-to-prc.html

Unequal pay for the same work

Watch this experiment and know why people do not like to be treated unfairly
http://www.upworthy.com/2-monkeys-were-paid-unequally-see-what-happens-next?c=upw1

Governor of Jakarta - Joko Widodo

I travel to Jakarta monthly and have the fortune to talk to my Indonesian friends, who tell me about their new Governor. I wish to introduce Joko Widodo to my Singaporean friends. I hope that our leaders can emulate his good example.
Read the honest views of the residents of Solo (Surakarta) where he served as mayor for two terms.http://www.worldmayor.com/contest_2012/comments-surakarta.html
He is clearly an inspirational and well respected leader.

My views about the "unofficial strike"

My sympathies are with the workers who were involved in the "unofficial strike", although I wish that they could have used other channels to express their grievance. I hope that this incident will make the government leaders and top management more aware about the ground feelings.

I know that the unofficial strike is inconvenient to public transport users (and I am one of them). I also know that traffic delay are regularly caused by serious accidents and traffic congestion during peak hours. In this respect, I would not exaggerate the seriousness of the incident. I understand the paranoia that this can cause a flood gate towards more serious industrial action in the future, although I personally do not share this fear.

I know that many Singaporeans are not as tolerant as I am, and they will raise "a public outburst" about the inconvenience caused by the disruption. We should learn to be sympathetic to the plight of other people and should not only focus on their own convenience.

As a Singaporean, I do not wish to take side against the PRC workers. I wish to treat them the same as for local workers. Some of the "public outburst" against the workers are based on their PRC origin. I find this discrimination to be unacceptable. We should not practice discrimination - racial, religious or cultural. We must treat everyone fairly and without discrimination.

Those who know me well will recognize that I often speak for the under-dogs and for people who are oppressed by the social or economic environment.  This is just another example of the way that I see things. I hope that more Singaporeans will join me in seeing issues from this angle.

Trading in binary options

There is a new trading product, called Binary Options. Here is the analysis of this product. 
http://tankinlian.com/admin/file.aspx?id=709&IID=713

Master Mind

Like the game Master Mind? You have to guess the colors and position of the pins according to the clues given to you. Here are some puzzles. Don't look at the answers on the last page, until after you have tried them. This is a test of logic.
http://tankinlian.com/admin/file.aspx?id=708&IID=712

Repatriation of SMRT bus drivers

29 bus drivers, who participated in the illegal strike are being repatriated. They will get their pro-rata bonus and the cost of passage will be borne by their employee. This is a good solution to the dispute.

Five instigators will be charged in court for breaking the law. Read the views of Mr. Feed here:
http://feedmetothefish.blogspot.sg/2012/12/the-right-to-decent-living-power-and.html

It is sad that they will be made an example and take the rap, in accordance with the saying,  "kill the chicken to frighten the monkey". What an unjust society.

SMRT will have to take measures to address the concerns of the remaining workers and improve their wages and living conditions.