Sunday, May 11, 2008

Different access numbers for hotlines

Whenever I call Starhub, I am asked for the language (2 options) and the type of service (3 options).

It will be helpful if Starhub can give 6 different access numbers, so that it will be directly straight to the 6 groups of hotline staff (and avoid making the customer waste time to listen and press button two times).

The specific number can be given to the customer according to their type of service and language preference.

1 comment:

Wang said...

I prefer one number with less layers of menus

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