Monday, June 06, 2016

Confusing and messy taxi fare system

Conversation with a taxi driver who has been driving for 10 years.

Taxi - The surcharges are causing misunderstanding with the passengers.

TKL - Why? The taxi fare, including the surcharges are shown on the meter and a receipt can be printed for the passenger. The passenger will accept the receipt as official.

Taxi - The CBD surcharge is entered by the taxi driver manually. Some passenger thinks that the taxi driver is trying to add an unauthorized charge to fare. I have encountered some unpleasant disputes.

Taxi - on a few occasions, I picked a passenger outside the CBD without any surcharge. The passenger was angry that several of the taxis earlier refused to stop and pick them. He had to wait for a long time. So, he vent their anger on me. Why don't you scold the taxis who did not pick up. They were the one that kept you waiting. Why scold me?

TKL - What a confusing and messy system. It is time to revamp the taxi fares and follow the practice in most other countries. Why create a unique taxi fare system that does not work well?

1 comment:

Yujuan said...

Dr Larry Haverkamp quoted Harry Truman, ex US President,

"If you can't convince them, confuse them."

Same with the Medishield Life Scheme, etc., etc....
Life getting more and more complicated and difficult here, better to quit.
Even a simple service like the taxi system, they like to make a mess of it, and they call it talent.

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