Customer comes to us after the first year

Dear

I think tied arrangements such as the one that Borneo Motors had with AIG is unfair to buyers of vehicles. In an open market environment, the customer should be given his own choice of insurer.

Unfortunately, due to the fact that we (my wife and I) wanted to buy the car from Borneo Motors, we had no choice but to insure our car with AIG when we signed the purchase agreement.

However, we reverted to NTUC INCOME once the first year's insurance expired. The reason is that NTUC INCOME offers a better deal.

More importantly, we would like to have an agent we can relate to and who has been providing us good service for many years now. It's a natural choice for us.

Regards,

CBH