Many government agencies and business organizations continue to rely on physical mails for their transactions. Each day, we receive a lot of mail from these organizations. They come with stacks of junk mail from marketing organizations. It is quite difficult to sort out the genuine mail from the marketing mail.
There is the possibility of using the Internet to send out business mail, instead of physical mail. It can be sent to an e-mail address of the customer. But, many organizations are reluctant to do so. Even those that are willing to take this step have to contact their customers individually to get their consent. This is too troublesome.
It would be nice if the customer can register their NRIC and email address, and that all business organisations can refer to this register to send their business letters in soft copy to this e-mail address. But, there is no law that make this possible, and no government agency (e.g. M of Communications, IDA or Ministry of Law) is willing to take the lead. As a results, we continue to over-rely on sending of physical letters to the homes.
See the stack of mail that I receive every few days. It is troublesome to handle these mail, especially when they come together with the junk mail. I have often overlook some of the important mail, due to this outmoded form of communication.