Tan Kin Lian's Blog: Give time to sort out the problem

Thursday, March 13, 2008

Give time to sort out the problem

Dear Mr. Tan
I log onto your blog everyday and learned a lot from your messages. Did you read the forum message "Delay after delay in Incomeshield claim" in ST on 12.03.08 and the online comments from readers?

I think I am not the only one to miss the good old days when you were the CEO of Income. Many of us bought policies because we had faith in you. It is possible that staff makes mistakes from time to time, but it is not fair if the customers have no recourse when their feedback is repeatedly ignored. Do you have any advice for people in similar situations?

REPLY

I believe that NTUC Income will find out the source of this problem, and will rectify it. Give them some time to sort it out.

5 comments:

Anonymous said...: Contact Center processes can be a bit screwed up.

I have had a similar experience with the other Singapore based insurer that is not Income.

In my case, the ILP contract document send is imcomplete. The schedule for Critical Illness insurance coverage rates are missing the policy document.

I called up the contact center 2 times to describe the issue with the missing schedule; highlight the issue to the "Bancassurance" sales person.

The end result is receiving 2 additional policy documents all with missing schedules.

I cannot imagine if I will to make claims on my policy.; March 13, 2008 5:31 PM
Anonymous said...: You don't know one is good until you get one that is bad.This is happening
now in ntuc. Bad products and bad management and unethical agents, all these make you realise you didn't know you had it so good.
Since the change over, what have you heard, good news or a lot of bad news. One day you will have a rude shock.; March 13, 2008 8:24 PM
Anonymous said...: if ntuc is bad now, does it mean other insurers are now better?

can please advise as i am looking into some insurance plans.; March 15, 2008 8:20 PM
Anonymous said...: Not necessary. The others too are bad. What i mean is that all these companies have more bad products than good. Bad products carry high commissions. So the agents only sell these bad products becuase they get higher commission to sell them. That is the pushing factor. Being bad products they have poor watered down features which agents never dare to go into details. In other words they conceal the badness like low coverage or low
return or high premium, no break even or break even when you are old.They have enough incentives to lie, bull and misrepresent. They will do this after all they get good commission for doing this . There is nothing to lose. Only the customers lose.
The first thing and most important thing is to get a good and honest adviser who has your interest at heart. Never hire an insurance salesman or woman. If you are unsure get the help from this place, www.fpas.org.sg a CFP to look into your needs.; March 16, 2008 2:16 PM
Anonymous said...: I have learnt from my experience with NTUC Income that it is not good enough that one buys something from a trusted company because it can change. With new management, things change, and not necessarily better. It is even worse with insurance because it is not a one time affair. Recurrent payments that penalise early withdrawal.
The only recourse is to liquidate as soon as possible, to avoid further losses and heartache. Sometimes it is necessary to cut loss, and live longer rather than engage in perpetual antagonism with a heartless, souless machine without a face.; March 27, 2008 3:15 AM