Thursday, September 17, 2015

HDB should update its house rules

Someone told me that the HDB insists on viewing the original death certificate of her deceased mother, when it was quite clear (from the Government Register) that the mother had passed away. The HDB insisted that this is their "house rule".

Here are two troubling aspects of this behavior.

1) The civil servant insist on a requirement that is unnecessary and troublesome, because it is "the house rule". He (or she) does not care about how much trouble it cause to the citizen. He probably enjoys giving hassle to the public.

2) Why is this stupid rule allowed to remain for so many years? What has happened to the internal feedback system in HDB? What is happening to our Parliament? Surely, the MP could have raised this issue a few decades ago?

This is why we need an active and more balanced Parliament.

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