A senior person in Starhub referred me to the person in charge of the Enterprise service. I sent this email to hi.
Dear XXXX
Dear XXXX
The problems that I faced (and it has been going on for a few years) are:
1. When I call 1631, the hotline staff does not know about the Argonar service.
2. When an expert calls me back, he does not give me a personal number that I can call him back (if there continues to be trouble).
Suggestion:
1. Give a separate number that your customer can call on Argonar. Do not ask your customer to call a general number - 1631.
2. Give a personal number to your experts that have to troubleshoot the issue with the customer.Do not waste the time of your customer in trying to call back an expert. You are a telephone company. Allow your customer to contact your expert directly. Millions of people have personal numbers for their friends to contact. Can Starhub also provide this essential service?
1. When I call 1631, the hotline staff does not know about the Argonar service.
2. When an expert calls me back, he does not give me a personal number that I can call him back (if there continues to be trouble).
Suggestion:
1. Give a separate number that your customer can call on Argonar. Do not ask your customer to call a general number - 1631.
2. Give a personal number to your experts that have to troubleshoot the issue with the customer.Do not waste the time of your customer in trying to call back an expert. You are a telephone company. Allow your customer to contact your expert directly. Millions of people have personal numbers for their friends to contact. Can Starhub also provide this essential service?
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