Tuesday, November 17, 2015

Singapore Power's IVR system beat them all!

Singapore Power's interactive voice response system beats all other companies for being tiresome.

After calling 1800 2222333, I get the following:

1 minute announcement on something that does not concern me.

For English press 1, for Chinese 2, etc
For billing enquiry press 1 for opening a new account press 2
For opening a new residential account, press 1 for opening a new commercial account, press 2
Open residential account press 1, close residential account press 2
To listen to procedure, press 1 to open an account now, press 2

Congrats to Singapore Power. They managed to ask the caller to go through 5 options just to talk to somebody.

1 - 2 - 1 - 1 2

As I have to call them 5 times today, due to problems with their website and other issue, it can be very frustrating to waste so much time.

When will Singapore Power think about the convenience of their customers?

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